Shipping policy

SHIPPING POLICY

Thank you for visiting and shopping at trendywalls. The following terms and conditions constitute our Shipping Policy.

1. Processing Time

  • All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email.

  • You will receive another notification when your order has shipped.

  • Please note that processing times may take slightly longer during peak seasons, sales, or holidays.

2. Shipping Rates & Delivery Estimates Shipping charges for your order will be calculated and displayed at checkout.

  • Spain (Mainland): 2–4 business days | Standard Rate 

  • Balearic Islands & Canary Islands: 3–7 business days | Standard Rate

  • European Union: 4–8 business days | Standard Rate

  • International (Rest of the World): 7–15 business days | Calculated at checkout

Delivery delays can occasionally occur due to logistics, carrier delays, or customs clearance.

3. Shipping Address & Delivery Please ensure that your shipping address is entered accurately during checkout. We are not responsible for orders delivered to incorrect or incomplete addresses provided by the buyer. If a package is returned to us due to an invalid address, reshipping costs will be the responsibility of the customer.

4. Customs, Duties, and Taxes (Outside the EU) trendywalls is not responsible for any customs and taxes applied to your order for shipments outside the European Union. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

5. Order Tracking When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 24–48 hours for the tracking information to become available.

6. Damages and Lost Packages If you received your order damaged, or if your package is lost in transit, please contact us immediately at lanadelsoll@gmail.com.

  • Please save all packaging materials and damaged goods before filing a claim.

  • Take clear photos of the damaged item and packaging to attach to your email.