Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your wall panels to request a return.

Eligibility Conditions

To be eligible for a return, your panels must be in the exact same condition that you received them: unused, uninstalled, and in their original packaging. You will also need the receipt or proof of purchase.

How to Start a Return

To start a return, please contact us at lanadelsoll@gmail.com.

If your return is accepted, we will provide instructions on how to send your package. Returns must be shipped to:

Calle Cantil 4, bloque 33 bajo B, 30739 San Javier, Murcia, España

Please note: As outlined in our shipping terms, return shipping costs are handled and paid for by the customer. Items sent back to us without first requesting a return will not be accepted.

Damages and Issues

Please inspect your order upon delivery. Contact us immediately at lanadelsoll@gmail.com if any panel is defective, damaged during transit, or if you received the wrong item, so that we can evaluate the issue and make it right.

Exceptions

Custom or personalized panel orders cannot be returned. If you have questions or concerns about your specific order, please contact us before purchasing.

European Union 14-Day Right of Withdrawal

If merchandise is being shipped within the European Union, you have the right to cancel or return your order within 14 days from delivery for any reason. As above, panels must be unused, uninstalled, and in their original packaging.

Refunds

We will notify you once we have received and inspected your returned panels. If approved, you will be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.